Refund and Returns Policy

Refund, Return & Warranty Policy

All Items Sold are NOT Covered under warranty by Default

At V380Pro.pk, we prioritize customer satisfaction while maintaining transparency and product integrity. Please review the following warranty and return terms before initiating any claims.

Warranty Policy

Due to the sensitive nature of surveillance and smart electronic equipment, we only offer a check warranty at the time of delivery or pickup.

The following are not covered under any warranty:

• Electrical burning or short-circuit damage

• Physical damage, mishandling, or vandalism

• Water or moisture exposure

• Damage due to improper installation or third-party interference

Return & Refund Policy

Eligibility for Return

To qualify for a return and possible refund, the following conditions must be met:

• Product must be unused, in 100% resalable condition

• Original packaging and all accessories/manuals must be included

• Return must be requested within 7 days of delivery

• Packaging should not be damaged, torn, or have excessive tape or shipping marks
  (Returns with damaged boxes or repacked with extra taping will be rejected)

Important Notes:

• Shipping charges are non-refundable

• Approved refunds will cover the product cost only, not the delivery fee

• If return is due to our error (wrong item shipped), we’ll bear the return shipping cost

Steps to Initiate a Return

1. Contact Us:
   Reach us via WhatsApp or Call at 0311-1123235

2. Provide Order Details:
   Share your invoice or order number for verification

3. Get Return Approval:
   After review, you’ll receive confirmation along with our warehouse address

4. Ship the Item Back:
   Send the product to the provided address. Return shipping is your responsibility unless the return is due to a fulfillment error from our side.

Note on Refunds

All eligible refunds will be processed within 5–7 working days of receiving and inspecting the returned item.

If you have any questions or need assistance, please contact our support team.

Thank you for choosing V380Pro.pk – Trusted CCTV Solutions in Pakistan.